Maternity Patient Concierge
Full-time
Greenwich, CT, USA
USD 23-24 / hour
Posted on Sep 30, 2026
Hourly position
Pay rate range: $23 to $24
Weekly hours: 8 - 40 hours per week
Why This Role Matters
For most families, the birth of a child is one of life's most meaningful moments — and often a woman's first real experience of the healthcare system, one that shapes her sense of trust in it
for years to come.
As a Maternity Patient Concierge, you help provide a warm, comfortable, and family-centered birthing experience: taking the non-clinical worries off a family's plate — and off their care teams — so everyone can stay focused on what matters most.
Position Summary
This position supports maternity patients and families at client hospitals, focused on improving their experience in the healthcare setting from the prenatal period through the first
day home.
The Maternity Patient Concierge's main objective is to compassionately care for patients and deliver excellent, personal customer service — anticipating non-clinical needs
before they're asked and supporting the patient experience throughout their stay.
What You'll Do
stress, emotional situations.
service requests, time and priorities appropriately and with ease. Fluency in multiple
languages preferred.
of-sale platforms, with strong data entry accuracy.
employment.
Working Conditions
Must be able to stand, sit, and walk for extended periods of time, and move, lift, carry, push, and pull objects weighing 25 pounds on a regular basis and up to 50 pounds on occasion.
Equal Opportunity
We are an equal opportunity employer. We celebrate diversity and are committed to creatingan inclusive environment for all team members.
This role description is not intended to include all possible accountabilities. All team members may be required to perform duties other than those listed in a role description.
Pay rate range: $23 to $24
Weekly hours: 8 - 40 hours per week
Why This Role Matters
For most families, the birth of a child is one of life's most meaningful moments — and often a woman's first real experience of the healthcare system, one that shapes her sense of trust in it
for years to come.
As a Maternity Patient Concierge, you help provide a warm, comfortable, and family-centered birthing experience: taking the non-clinical worries off a family's plate — and off their care teams — so everyone can stay focused on what matters most.
Position Summary
This position supports maternity patients and families at client hospitals, focused on improving their experience in the healthcare setting from the prenatal period through the first
day home.
The Maternity Patient Concierge's main objective is to compassionately care for patients and deliver excellent, personal customer service — anticipating non-clinical needs
before they're asked and supporting the patient experience throughout their stay.
What You'll Do
- Prenatal Care & Pregnancy Planning — help patients plan for their pregnancy and birth, such as finding pediatricians, ordering baby gear, and scheduling home services.
- Pre-Term Triage & Admissions — support patients and waiting guests during triage and admission, including relocating vehicles and retrieving items needed for delivery.
- Deliveries — help make deliveries special, coordinating photography, gifts, and celebration meals.
- Discharge — support a smooth discharge by assisting with shipping needs, coordinating transportation, and picking up prescriptions.
- Welcome Home — ease the transition home with grocery shopping, connecting families to postpartum services, and scheduling vehicle or pet care.
- Special Circumstances — provide extra sensitivity and support for surrogates, adoptive
- Every Day — round on patients, accurately capture service activity within service management platform, and live out core values: trustworthy, compassionate, resourceful, results-focused, and value-creating.
- Personal Qualities — servant-hearted, compassionate, approachable, and humble,
stress, emotional situations.
- Skills — detail-oriented and highly organized with excellent verbal and written
service requests, time and priorities appropriately and with ease. Fluency in multiple
languages preferred.
- Experience — at least one year in a fast-paced customer service environment (three to
of-sale platforms, with strong data entry accuracy.
- Requirements — valid driver's license, reliable transportation, and required vehicle insurance; ability to pass a background check and drug screen; and ability to obtain client hospital badging and comply with client occupational health requirements (e.g.,
employment.
Working Conditions
Must be able to stand, sit, and walk for extended periods of time, and move, lift, carry, push, and pull objects weighing 25 pounds on a regular basis and up to 50 pounds on occasion.
Equal Opportunity
We are an equal opportunity employer. We celebrate diversity and are committed to creatingan inclusive environment for all team members.
This role description is not intended to include all possible accountabilities. All team members may be required to perform duties other than those listed in a role description.